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FixYa Launches Company Employee Experts Community

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A platform that allowed a user to find all the support information on consumer products, FixYa is launching a new program called “Company Employee Experts Community.” If you came across FixYa, you’ll know that FixYa was founded as a platform that a user can ask question on how to repair a particular good and on the other hand, an expert in that field will come to tackle the question and provide a solution to that problem. When looking at this kind of platform, it’s look like a new form of Q&A forum, but pre-occupied a lot of Web 2.0 ideas. However, not every question will have an answer or actual answer. In matter of fact, there’s still a lot of unsolved technical questions, and in order to sustain a focus on continuous improvement, FixYa is launching the aforesaid employee experts community.

As stated in the blog, they hope their members, also part of the support team working at FixYa’s featured brands will sign-up for this distinctive community and earn themselves the true experts while help solving the unsolved technical problems. Some of the featured brands on FixYa include Sony, Microsoft, Intel, HP, Apple, Dell at this moment. No doubt, this is a wise attempt of FixYa in promoting the trustworthy of this platform, as all the technical answers provided will become increasingly reliable if the answers were provided by the professional personnels. However, these group of technical professionals typically have the full-time job, how they going to allocate the time in helping to solve the unsolved technical problems will down to the degree of their passion in this platform.

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1 Comment »

  1. Yaniv Bar-Lev Says:
    January 4th, 2008 at 1:36 pm

    Hi Kenny,

    This is Yaniv from FixYa. Thank you for the interesting post. I just wanted to add the fact that our hope is that not only the employees interest would drive them to join but also the companies themselves.
    As FixYa grows and gains recognition (also by posts like this :-) we believe that manufacturers will realize the potential of increasing customer’s satisfaction through the site’s platform.
    Hopefully support divisions will take a proactive corporate approach and join FixYa as “Employee experts” to make a statement that they take care of their customers anytime anywhere.

    I’d be happy to hear your thoughts.

    Best,
    Yaniv Bar-Lev.

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